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Water Damage
Water can move through your home or business very fast; many areas are not visible to the naked eye. It is very important to respond quickly to water damage so you can extract the water before it starts to damage other materials in your home or business.
Fire & Smoke Damage
During the course of a fire, smoke and soot will cover areas throughout a structure. Also, during a fire, it is typical for water damage to be throughout a building from heavily impacted areas near the source or mildly impacted areas away from the source.
Mold needs water, a food source, oxygen and a temperature between 40 degrees and 100 degrees Fahrenheit in order to grow. If you discover mold in your home or business it’s best to call a professional to correctly remove it.
Natural Disasters
Natural Disasters can come without warning, and in most cases makes it difficult for a homeowner to receive the immediate response they need due to the widespread damage. Make sure you have properly prepared yourself for a natural disaster.
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Staying in line with the information above, let’s first determine what type of water has flooded the structure. For this instance, let’s say you have outside ground water flooding your home or business. First Restoration Services treats ground water like sewage, because it basically is with all the contaminants…

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Disasters can happen quickly and most times without warning. You never know when basic services, such as gas, electricity, water or telephones will be cut off. Your family must be prepared for this by preparing and planning. Knowing what to do is your best protection and your responsibility. Here are some ways…

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Apartment Fire Damage Restoration

First Restoration Services completed a apartment fire damage restoration project in Asheville, NC. The scope of work consisted of 14 units, with 4 of the units being completely destroyed. After being called our by the fire department, FRS immediately began the board up and securing the scene. A lot of time and effort went into restoring the lives and homes for all the tenants. Watch the video to see the full project timeline and people involved.

Standard of Care

First Restoration Services follows the standards put in place by IICRC (Institute of Inspection Cleaning & Restoration Certification). The IICRC standards serve to develop common, industry-accepted language and terminology that enables us to more universally discuss concepts and procedures regarding cleaning, inspection and restoration. The IICRC is an American National Standards Institute (ANSI) member and accredited standards developer. ANSI is responsible for overseeing the development of national consensus standards and verifying that the requirements for due process, consensus, and other criteria for approval have been met by the standard’s developer.

First Restoration Services was great to work with. I had some pretty major flooding that needed "all hands on deck," and they were there with quickly with at least a dozen workers until the job was done. I appreciate that they have a very professional group of employees to work with.
// Anita Brock – Agent, State Farm
First Restoration Services was great to work with. I had some pretty major flooding that needed "all hands on deck," and they were there quickly with at least a dozen workers until the job was done. I appreciate that they have a very professional group of employees to work with.
// Jason Moshier – Property Manager, Tessier Associates
We have used First Restoration many times and been very pleased with their services. They are thorough and have excellent customer service especially when working with our seniors.
// Teresa Stephens – Affordable Housing Director, Givens Estate
I can't say enough good things about First Restoration Services. Following a flood that started in the bathroom of my house, their team was here 45 minutes after they were called, and went to work extracting the water, setting up fans to dry the carpet and taking the trash with them (soaked carpet pads and hardwood boards). They were professional, courteous and experienced. And sympathetic, too! A FRS person came out early the next two mornings to check on how the carpet was drying and they were able to take away all their equipment on the third day. I am deeply grateful for everything they did.
// Judy Potter – Homeowner
"First Restoration Services always has an experienced team available, no matter what your need is! They were on the spot when we experienced a broken pipe during the freezing winter weather. We always know that Mike, our regional representative, is always just call away. They have never disappointed us."
// Lesley Bee – Community Manager, Skyland Apts
"First Restoration Services is a vendor that we use to help service the rental homes we manage. We recently had a toilet leak that resulted in major water damage. First Restoration was on site the day we called them to begin the drying process. They worked with our owners insurance company and really streamlined the process. They made sure our residents understood the process and timing and they completed the job in a timely manner and the work looks great! Will continue to use in the future."
// Alex Smith – Customer Care Supervisor, Tons of Rentals
"First Restoration Services has been fantastic to work with! They are prompt in their services and incredibly friendly to do business with. It really is the best of both professionalism and taking time for the personal touch which so many businesses are missing these days! How refreshing! They offer free evaluations without contracts or fees. Would highly recommend!"
// Traci V – Office Manager, Rent WNC
"I have been in the insurance industry for approximately 10 years and have the opportunity to work with many restoration companies. First Restoration is by far one of the most efficient, educated, and friendly companies around. I have referred many of my clients to First Restoration and have never had a complaint regarding service or procedure. It's always great to have an exceptional company that you feel comfortable referring your clients to, and that you know will take care of all their restoration needs."
// Stephanie Kilpatrick – Agent, Allstate
"We had a water pipe burst and First Restoration Services was there in no time. They had their team on hand making sure everything was taken care of. When they do a job, they do it right and I had total peace of mind through the whole process."
// Lori Williams – Owner, The Williams Company Agency